“In the past has been on Taobao buy cosmetics, although the price is very cheap, but most things very tricky, bought the store in the home, did not dare to use later to excellence, Dangdang online store to buy these big, now find themselves also unreliable. “buyers who Taobao star Miss Wu has been a very confusing.
Recently, some media exposure, Dangdang online sales of skin care brand Borghese products are not yet authorized, suspected fakes. In fact, the “IT Times” reporter, as suspicious Borghese is not the only one, look online mall and other formal B2C website selling cosmetics is the scene of chaos. “True false false is also true when the” when will pierce the windows of paper?
chaos in a
international cosmetic brands are not authorized
Log Dangdang , opening the “Beauty” channels, can find almost all brands of cosmetic skin care products. A balance Clarins Toning Lotion (200ml) Price 225, $ Dangdang price of 139 yuan; a Lancome Qing Ying Toner (400ml), market price of 420 yuan, Dangdang price of 304 yuan; another Guerlain completely thorough Whitening Deep Repair Cream (30ml), is clearly more to force the price, market price is 1680 yuan, Dangdang sell price of 689 yuan.
However, when reporters call the customer service of these brands, the other side have said that the site did not authorize any form of cooperative marketing, brand and store counters only in the designated official online store on sale, other channels are not guarantee supply. Among them, the correspondent in Guerlain official website did not find “full of deep thorough Whitening Repair Essence (30ml)” which product, customer service staff also reminded reporters that the Guerlain family full of deep domestic only a thorough repair essence solution (30ml) sales, counter price of 1,000 yuan.
not much more than that authorized by several brands. Has always been known as “Lady” brand of skin care products HR Helena, in Dangdang online price is quite close to the people, a mark of “selling” the perfect Helena Run water pro-Powder SPF15 (14 #) market price is 550 yuan, only 169 yuan, another exquisite color lip repair cream (15ml), market price of 520 yuan, where it is as low as $ 89 discounts on other products generally about 5 fold, only the lowest 3 fold.
because the see had self-Dangdang sales, rather than so-called “shopping street merchants settled” before buying the perfect powder pro-Run water users jingjing851016 said, get our hands on goods from outside packaging and color fine degree of perspective, and counters selling genuine difference. Meanwhile, Helena customer service staff, told reporters this powder in the mainland only 11 # Ivory, 13 # 20 # wheat, natural color and color, no color number 14 # sales, “Dangdang is not authorized by our official sales channels, product quality can not be guaranteed, we recommend that you do not trust. “
chaos two
” leave a compensable Five “just a mirage
Anhui Huainan City, Miss Lee, in February this year Dangdang bought a YSL 圣罗兰普普 style sweet powder box, when she was at the same time in another a set of B2C Web site other brands of eye shadow, Dangdang on the price as long as 70 yuan, another site has to nearly $ 400, Ms. Li began to feel doubt, Dangdang delivery came, she had repeatedly rejected under consideration. It also makes her case before the powder to buy the YSL doubts, because the original receipt, the box is indeed very beautiful, but open to find silty very rough, unlike the international brand of quality. Miss Lee, after the site inspection by a specified health equipment really a problem when the font size, the powder box indicated on the packaging equipment famous Wei (2008) 2505, corresponding to the product as “Name: La Mer body repair protection cream Approval Number: Wei makeup equipment into words (2008) 2505 No., “and she checked other cosmetics can be purchased on the mapping, which she suspected that this product is fake.
“Dangdang attitude is very tough at first, they do not admit that they sell is fake, explained to me, I check that the directory is older, the number has changed.” Miss Lee told “IT Times” correspondent, although the fake Web site to report described “Dangdang firmly to leave a verified lose five, the difference be returned,” but in order to get paid just like castles in the air, “Dangdang argument is unless you can provide relevant national quality inspection agency issued proof of identification before payment, but as an ordinary consumer, I did not talk to their energy consumption. “Ultimately, Dangdang Miss Lee returned to trouble, when she log on again when this YSL powder box has disappeared under the aircraft.
back or rebate, you have the final say; lose or not lose, I have the final say. This is the unspoken rules of many commercial sites. On-line at the beginning was loudly shouted “100% authentic, fake a lose three” of the United States together buy site excellent cosmetic products, the latest security measures have been quietly changed to “30 day unconditional return unpack”, for such changes, the site staff said, “having regard to the cumbersome procedures for consumers to identify counterfeit goods, although the official line has been pulled off a lose three marked, but as long as the goods are counterfeit and shoddy goods issued by the evidence, or to get paid for.” In fact, the reporter has learned that, in reality, if holding a non-counter products sold to the inspection counter and will not be supported, the counter lady come up to genuine comparison and pointed out the difference, but did provide written evidence is not possible, and relevant national accreditation body for the average individual user channel is almost closed, which makes identification of these sites have become dramatically proved the “amnesty.”
chaos three
agents offerings fly it?
Miss Lee bought the YSL powder boxes, genuine original price of 300 yuan, Dangdang price of less than 100 yuan, was the reason why she felt so cheap, perhaps the major sites such as Dangdang, and the co-brand, can get a lower discount. The fact that, of course not the case. Dangdang clear to her that the agents promised to us, is certainly genuine. “But how can you ensure that agents must be given genuine? If not strict, these goods is not authorized by the brand who can ensure that they are true or false?” This is like Miss Lee family of online shopping such a common question .
friends, “Feng Ning dance my” in July this year, the United States together a superior product buy mystery still red BB Cream (50ml 10 ml), get the goods found, the bottle for the hole, The official website before purchasing their products in packaging, compared with flat square hole. After several rounds of negotiations, the mystery is still China Beijing Aibo registered letter to the Cosmetic Trade Co., Ltd., “Feng Ning dance my” letter, saying “This product sold as excessive, the original manufacturers can not meet production requirements, the mystery in 2009 is still the company added more large-scale manufacturers, due to two different leading manufacturers of packaging products are produced is a round port to a port for the flat, level of bottle and press the head are not the same size, but contents are the same. importing the Chinese market is still dominated by flat mouth, but the market will be part of a round port on the product distribution. “Also, Aibo letter also said that the new official version of the identification methods are improved, will be issued as soon as possible to various agents. Cosmetics industry with 10 years of working experience of Miss King (a pseudonym) told reporters, well-known brand manufacturers are very strict supervision, fully standardized operations, and even the font on the packaging are all aligned to the right to strictly regulate such details are , there are two manufacturers package different products such cases are relatively rare, when consumers buy or to stay in mind.
what is genuine or fake, the same troubled friends Vivianne707. In May, she and her colleagues in the United States together superior products to buy four bottles of Shu Uemura isolation foam (30g), found that their skin with burning, tearing, and rub mud serious, genuine taste and not the same. Since then, the United States together superior products given the reply that they dedicated to the Beijing Star World to buy a counter to compare the same product, that is because there is rubbing mud in different regions, urban air makes a difference. Purchase of goods on these channels, the United States together superior product staff to “IT Times” reporter said, is the counter purchases from Taiwan in the sample. In accordance with the requirements of AQSIQ, from November 1, 2006 start, including 86 categories, including cosmetics, industrial products have to be approved by the Quality Supervision Bureau “QS” (that is, quality and safety) in order to identify the sale, commonly known as The parallel would be considered banned illegal products and substandard products in the domestic market.
chaos four:
once in hand, life-long marriage?
Once in hand, life-long marriage? Such wishful thinking, not uncommon on commercial websites.
Last year, the Lancome products have excellent cooperation and the United States together had a buy, the product is a Christmas gift package, the time from November 24 to December 31. Now, in the United States together on the website is still superior products prominently labeled “Lancome official partner”, click that buy into it or the contents of cooperation last year, Lancome mascara, creams and other related products are still selling website .
United States together superior product staff, told reporters last November 24 to December 31 on the products in the United States together superior product indeed buy Lancome Lancome official website provides, but then both and distributors, “We are guaranteed to be authentic.”
But in fact, as early as July this year, Lancome has publicly stated that the brand recognition in China, the official authorized sales channels only: Lancome counters in large department stores, airports Lancome, wire Fran (Sephora) Lancome, Lancome electronic mall (www.lancome.com.cn), and Yan luxury beauty e-store (www.luxurybeauty.com), any other form of Internet sales channels are not recognized .
Correspondents Notes
“non-self-help” save online shopping cosmetics
When users to give up fish heads mixed C2C website (Taobao represented), switch to a more professional and more trustworthy B2C website (Jingdong, excellence, Dangdang as the representatives), only to find better and not according to the dream into reality.
First of all, from the major cosmetic brands, their attitude is very ambiguous. “The proposed purchase through normal channels,” which is their standard answer. Investment Advisor in Senior Fellow Xuesheng Wen told “IT Times” reporter, for unauthorized commercial websites, the major cosmetic brands that do not recognize they are selling the brand. However, rare cases of anti-counterfeiting initiative, one of the few examples is the drug store brands Avene, France has been active in a statement on the official website of “fake”, “At present, all in China and sold outside of the Ya Ya Yang Yang counter products are fake. “
but the make-up brand of network marketing is an irresistible trend. Xuesheng Wen said, the brand with its online sales of the brand price advantage has been the impact of the traditional sales channels formed in 2008, sales of cosmetics on the Internet to become the industry ranked third in Taobao has sold more than L real cosmetics in China, the overall sales. In 2009, online shopping is off the cosmetics division sales 6-9% share of sales. But when the large commercial sites providing 100% protection can not be the time, users who can only be achieved through self-help psychological comfort. On the one hand, they organized as “Fragrance will be” anti-counterfeiting groups such as civil, online sales for the exposure of fake cosmetics. On the other hand, cosmetics are up to the people of the World, cat hair flutter and other well-known technical posts on the forum, users have to school, to tell you how to identify genuine and fake cosmetic products. “Now, Dangdang, excellent on these sites, I will buy some small household items and the like, after all, is to use cosmetics on the face, and if the point of issue, the consequences are very serious.” Miss Wu words represented the voice of the majority of online shoppers.
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